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 Welcome
Tourist Rights

For information and assistance and/or to lodge any possible complaint, you can: 
- go to the Local Tourist Information Desk. The staff will give you instructions on the relevant body to be addressed according to your query. 

- contact a Consumer Association for assistance. There are numerous consumer associations scattered all over Italy. The web site of associations officially accredited by the Ministry for Production Activities is: www.tuttoconsumatori.it. In Tuscany, the associations accredited by the Regional government have promoted the set-up of a web site, where it is possible to find useful hints and tips, and a list of the recognized agencies divided by Province, including phone numbers. Web site: www.prontoconsumatore.it

It is useful to know that:

- all reception facilities (hotels and the like) are surveyed every year by the Province of Pistoia, which publishes an annual Register stating address, supplied services and prices applied by local tourist operators. The Register can be consulted at the Tourist Information Desk.
- in case a claim is raised, this can be filed with the Conciliation Desk at the Chamber of Commerce. Chambers of Commerce have an office in each Province. Information can be collected on the regional web site www.tos.camcom.it, or, specifically for the Province of Pistoia, on the web site www.pt.camcom.it
- may we remind you that if you’ve purchased a tourist package, you can address your queries to the travel agency that has organized the trip. 


 

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